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People who need urgent mental health care in England are receiving inadequate support, regulators say.
The Care Quality Commission reviewed the help given to people in mental health crisis, which includes people who are suicidal, having serious panic attacks or psychotic episodes.
The regulator said the system was "struggling to cope".
Its report also highlighted what it described as a "lack of compassion" from A&E staff.
The CQC carried out its investigation following the signing of a Crisis Care Concordat between the government and the sector last year which promised round-the-clock support to those who needed it.
This includes help from dedicated mental health staff, intensive support at home or telephone advice.For more click here